Bank Transfer Only
Siam Herbal Health accepts payment by bank transfer only. We do not accept credit-card or debit-card payments.
Customer Information
Refund & Returns Policy
Clear information about returns, damaged or incorrect orders, product condition requirements and approved refunds from Siam Herbal Health.
Genuine Issues Only
Return requests are considered where there is a genuine problem such as an incorrect item or damage to the product.
Unopened Products
Products must remain unused, unopened and in their original sealed packaging to qualify for return.
Payment Method
Siam Herbal Health accepts payment by bank transfer only.
Credit-card and debit-card payments are not accepted. Therefore, references to card-payment refunds or card-processing periods do not apply to orders placed with Siam Herbal Health.
When a Return May Be Accepted
Returns and exchanges are considered only where there is a genuine issue with the product or order.
- You received an incorrect product.
- A product arrived damaged during delivery.
- A product has a genuine manufacturing or product-condition issue identified when received.
Please report genuine order issues
within 24 hours.
Contact us within 24 hours of receiving your delivery and include your order number and details of the problem.
Product Condition Requirements
Because Siam Herbal Health supplies wellness products, returned items must remain in a condition that allows the genuine issue to be assessed safely.
- The product must be unopened and unused.
- The original product seal must remain intact.
- The item must remain in its original packaging.
- The product and packaging should be kept in the condition in which they were received.
- Products cannot be returned once the packaging, seal, bottle, container or product has been opened.
- Used products are not eligible for return or refund.
- A return will not be accepted simply because a customer changes their mind after receiving the product.
How to Request a Return
If there is a genuine issue with your order, contact contact@siamherbalhealth.com within 24 hours of receiving the delivery.
Step 1
Contact Us
Email us within 24 hours of receiving the order.
Step 2
Provide Details
Include your order number and explain the problem. Photographs may be requested where appropriate.
Step 3
Wait for Instructions
Our team will review the issue and provide the appropriate return, collection or resolution instructions.
Do not send a product back without
contacting us first.
Please wait until Siam Herbal Health has reviewed the issue and confirmed the appropriate next step.
Refund Conditions
Refunds are provided only where a genuine issue has been reviewed and the return or refund has been approved by Siam Herbal Health.
- Where a product must be returned, it will be inspected before the refund is approved.
- The returned product must satisfy the unopened, unused and original-packaging requirements described above.
- Products that have been opened, used or unsealed are not eligible for a refund.
- Approved refunds are made by bank transfer.
Need Assistance?
Have a Genuine Issue With Your Order?
Contact Siam Herbal Health as soon as possible and within 24 hours of receiving your delivery. Please have your order number available and keep the product unopened while we review the issue.
Returns & Order Support
Siam Herbal Health
Send your order number and a clear description of the issue to our customer support email.
Email Customer Support